Wedding Parties

I’ve never been married, but I got pretty close one time.

 

My mom and I go to Disney World, as you probably know, as often as possible, and we’ve done pretty much every activity offered, including a few that we’ve made up on our own, like smuggling alcohol into the Magic Kingdom and making fun of fat people at the Boma dessert buffet. We’re not bored with the regular rides and attractions, we’re just creative. Once, we poked our heads inside the wedding chapel, an elegant white building perched on the shores of the central lagoon. We were really just snooping around hoping to make fun of some crazy wedding shit when a Mrs. Potts look alike rushed over.

 

“Do you have an appointment?!” She asked in the way that all Disney cast members, no matter what kind of bitchy or passive aggressive thing they’re saying, sound friendly.

 

Instead of telling the truth, my mom blurted out, “Not yet! We’d like to make one.”

 

Mrs. Potts calmed down and smiled warmly. “When’s the big daaaay?” She asked.

 

“June,” my mom said as comfortably as if it were the truth.

 

It was February, so this was semi-believable, even though it didn’t matter because THERE WAS NO BIG DAY. I looked to Mom to see if I could tell who she planned on throwing a big day for—who the bride-to-be was—and it was clearly me.

 

“My fiance is out playing golf with my dad!” I blurted out, because it sounded douchey enough to be true. Immediately an image of my dad golfing with my friend Eric came to mind, as he was, at the time, the closest thing I had to a boyfriend (even though Eric had a boyfriend of his own.) Picturing them golfing together was not easy to do with a straight face. I know my dad has golfed a grand total of once with my mom at some work function where it was socially unacceptable not to golf. My parents lost the golf game, but won the game of who can get the drunkest on the golf course, a game nobody else was playing. Eric, I can say, is an equally passionless golfer. So I imagined the two of them wacking at golf balls, most likely intoxicated, Eric breaking into dance, and my dad saying, “Fuck!” a lot.

 

This lie got us into a situation we could not back out of. We set up an appointment and returned to spend hours planning my fake wedding to my gay friend. “They’re playing golf again! Boys!” I said, rolling my eyes when Mrs. Potts asked where my fiance was. But yes! We wanted the Cinderella Stage Coach to parade us around the Disney grounds. Duh we wanted Disney characters to appear in the ceremony. Confetti cannons sounded right up our alley. The Mickey’s Delight cake looked, umm, delightful. And Eric would love the Mariache Cobre Band. Budget? There isn’t one! No expense is too drastic for my big day!

 

 

 

Love,

Lauren

 

 

 

 

Do You Take Mary Jane For Your Lawful Wedded Wife?

by Donatella Snake

 

A little background information about my friends—most have been arrested at some point in their lives while being very intoxicated.

 

Now let’s set the scene: The Versace/Snake wedding on Jan 22, 2011, in Greenville, SC. The ceremony started at 4:30pm with a reception to follow. By 7 PM everyone was severely intoxicated… including the me — the bride. The groom was a few sheets to the wind, as well, after I Iced him by hiding a Smirnoff Ice in my garter for the removing the garter ceremony. After a night of rowdy attendants dancing to an AWESOME band and happiness all around, the reception ended (on a great note), but the fun wasn’t over yet. Upon leaving the scene, my new husband and I headed to a hotel bar across the street. Once arriving in bar, everyone, including strangers, cheered and clapped for us. More drinking and dancing. More happiness.

 

That is until one table of snotty, jealous tricks decide to ruin the fun. “Who wears their wedding dress out?” said one. “How tacky!” said another. “I’d never do that!” said the last — all within earshot, causing (drunken) tears to flow. (Mine.) Upon hearing of his bride’s upset, my husband ordered all 20 people with the wedding party to exit before things got to (and I quote) “NASTY!” One Lingering Drunk Friend decided to stick around with the groom to handle things. My husband let these tricks know what’s up by walking up to the table, pointing to each individual one and calling them “jealous, fat cunts.” (THAT’S love, my friends.) A random guy stepped up to intervene, causing the Lingering Drunk Friend to step in to really stir the pot. Things got, well, nasty. Suddenly hotel security arrived to the scene just as the random guy pushed my husband, causing him to be the suspect party. He, with his Lingering Drunk Friend, left and followed the wedding party to another bar.

 

As “last call” was made to end the night, we made our way back to the hotel suite for more drinking. Suddenly, a knock at the door silenced the fun. (I know what you’re thinking—what is up with everyone trying to ruin the fun, always? And I don’t know!) It was the police demanding my husband come out. Upon learning the Lingering Drunk Friend had been arrested, he was told that all people with the wedding party were being asked to leave the hotel, including the bride and groom. This, of course, was an outrage. Once again, I was crying on my wedding night. After being calmed, my husband and girlfriend helped me into a cab and we hit the road for our house. Once there my girlfriend helped me out of my gown and also decided to calm me down with the help of the most calming friend there is—marijuana. There we sat—bride, groom, and girlfriend in the bed smoking pot. The following morning my husband and I were awakened by my girlfriend announcing, “Whoa… I don’t think I meant to sleep here.” It was then reality hit us—the newly weds had spent their very first night together getting stoned in the bed with their friend.

 

This might not be a picture perfect wedding story, or even one appropriate enough to share with our families (I had to change my name for this story, people!), but who cares? It’s been a great 18 months. I recently gave birth to a son. And he can hear this story, someday maybe.

 

 

 

The White Papers

by Rich Santos

 

The Wedding Committee is a group of my friends who have attended several weddings together due to mutual friends. I should probably question myself as the only guy on the Wedding Committee, but I am honored to be part of it. The rest of the Committee is made up of 6 women, led by my friend Sarah. Sarah should be on TV. She’s confident and knows her stuff. I’m kind of her understudy. We often share the same point of view on such obvious things as “there must be food at a cocktail hour.” But sometimes she has to reign in my youthful exuberance.

 

A few weeks ago, I was so famished at a cocktail hour, I was glowing over two cold chicken skewers I had in front of me. Keep in mind: I’m pretty simple when it comes to food. At that moment, the two cold chicken skewers were releasing many endorphins. I guess I got a little caught up and declared:

 

“I must say, Sarah, this cocktail hour is an “A!”

 

Sarah reprimanded me: “Richard. How dare you? No way you can apply an “A” here just for two cold chicken sticks!”

 

Just last week Sarah explained a wedding she attended in August in an un-air-conditioned, old house.

 

I said: “Wow, Sarah—that’s a wedding faux pax, temperature control. That should be an F.”

 

“That should be illegal,” she said.

 

Sarah also knows how to grade dresses and shoes, which I’m not so good at. We also have several women who just know wedding trends. At a wedding we attended this year, the wedding party was being announced one by one on the dance floor in front of the wedding. One of our Committee members leaned over and said “this is very ‘90’s/early ‘00’s.” I knew something didn’t feel right about it!

 

So, now that you have a flavor for The Committee, here are some of the findings that we are preparing for our upcoming White Paper. Every wedding planner and bride will some day keep it in their back pocket. It’s not a nice document, because it’s honest. All too often, people don’t think things through before executing them at a wedding.

 

Save The Dates Matter More Than You Think

It’s the first impression of a wedding. This year we had a perfect example of this. We received two Save The Dates for weddings that occurred in the same month. One of them had a bunch of pictures of the couple being lovey dovey—a bit awkward. The other simply said “A Wedding In Brooklyn,” with a gorgeous magenta, black and vanilla color scheme of block letters and a Bauhaus-looking shadow of the Brooklyn Bridge. I found out later that an artist friend of the groom designed the Wedding In Brooklyn Save the Date. In fact, all correspondence related to “A Wedding In Brooklyn” was so well engraved, The Committee and I admitted we loved running our fingertips over the printed pieces, feeling that engraving along our skin. As for the other Save the Date, at that wedding, one of the committee members announced: “wait, can we discuss the Save the Date?” The Committee wanting to discuss something is never a good sign.

 

The two weddings played out exactly how their save the dates played out. Both were enjoyable, but the awkward save the date had awkward 90’s moments, while the engraved Wedding in Brooklyn was classy at every turn. Wedding in Brooklyn also had engraved programs at the ceremony which we luxuriously ran our fingers over.

 

A Raw Bar is as Classy As You Can Get

It’s one of the more expensive things you can have at a wedding, so it stands to reason that a raw bar is top class. I don’t even like half the things on a raw bar. But I do like to bask in a raw bar’s elegance. Raw bars stand like royalty over a cocktail hour.

 

Do Not Scrimp on Cocktail Hour

The panel universally agreed that cocktail hour is the key to every wedding. Think of where you are mentally after the ceremony. You’re cranky (especially if the ceremony is long), hungry, and ready for a drink and to chat with friends. You’re fresher here than you are at dinner. It’s just a livelier event. Make the bars (yes, have multiple bars—more in that in a bit) easy to get to. Have variety: I obviously practically get a hard-on when I see some chicken skewers floating by on a tray, while other Committee members like fancy crab-on-pastry-like stuff.

 

The Committee once attended a wedding where there was no food at the cocktail hour. As the minutes rolled by, The Committee looked uneasily at each other until we realized there would be no food at all. It was insulting. I had been talking about shrimp cocktail all the way over from the ceremony (which was incredibly long). Perhaps I jinxed myself.

 

Insider Tip: When attending the cocktail hour, make sure to identify where the waiters are coming from out of the kitchen. If you can post up by that kitchen, you can pluck the food right off the tray—they’ll be plentiful and hot. Also, make contact and befriend the waiters who have your favorite vittles. They’ll seek you out. They’re just trying to get rid of their inventory as fast as possible every time out (I got a waiter to admit this just the other day).

 

Dinner Should Include Choices

Create a fixed menu at your own risk. The Committee does not exclusively endorse sit down or buffet style. Both can work. If you have buffets, you can have such glorious things as stir-fry bar, mac and cheese bar, or sushi bar. Also, it allows people to have total reign over what they want.

 

Sit down is a bit fancier, but also allows more room for error. We went to a wedding in the South where they looked at us like we had three heads when we informed them one of us was a vegetarian. In my opinion (I’m picky), a beef, vegetarian, pasta, chicken, fish option should cover it. Sometimes people overthink it, and forget to simply cover off on all the variables.

 

Tyrannical Bride is Grounds for a Bad Grade (Also: There Will Be Dancing)

The Committee attended a wedding for a bride who was obsessed with Sex and the City. Not only did a Sex and the City quote make it in to the the program between a bible quote and the Grandma memorial passage, but we were treated to a carnival-like atmosphere when we arrived to the dining room.

 

The dining room was on another level in the building, so we had to take an escalator to get there. It slowly ushered us in to where several Committee members gasped. Adorning the walls and shelves were pictures from some kind of crackpot photo shoot in which the bride was dressed in SATC garb, making SATC poses, with fake wind and awkward, awkward faces. There was no sign of the groom in these pictures.

 

Later, as we were all just recovering from the creepiness of the SATC portraits, our friend noticed that no one was dancing. He wanted to liven the party up a bit, so he requested the DJ to play “Electric Slide.” But his attempt to put a smile on the faces of the wedding patrons was quickly squashed like a peasant rebellion. The bride appeared slowly, materializing on escalator with a sour face that acted as an eclipse to the ray of light that Electric Slide was providing. The mechanical sound of the escalator ushered her in as if she was Darth Vader along with her Storm Trooper bridesmaids.

 

She stepped off the escalator and said: “Who requested this song?”

 

No answer.

 

Again: “who requested this song?”

 

My friend sheepishly stepped forward: “I did.”

 

In one word it was over. “No,” she said.

 

She exchanged an angry word with the DJ—apparently she was in control off every song for the night. No one danced.

 

Try To Avoid Cliché Speech Characteristics at the Reception

The Committee likes to lay down bets: “tears or no tears” to the Maid of Honor speech. We have nothing against emotion, but it actually seems different and more effective when the Maid of Honor doesn’t burst in to tears. On the guy’s side, you all know that you get the super drunk awkward Best Man. These guys can be very damaging to the overall quality of an evening. And please, The Committee universally agrees, keep your speeches short. Unfortunately, unlike the Oscars, we can’t have an orchestra kick in to start drowning out your words when you’ve gone too long.

 

Crowd Control and Flow is Vastly Under Rated

Too many people forget that a huge crowd is moving from the ceremony to the cocktail hour. If you have only one bar while people descend upon the cocktail hour, it’s going to be inundated, and people will be unhappy. Receptions should have multiple rooms for people to take a breather or have intimate conversations. Just remember: lots, and lots, and lots of different bars, and don’t make venues super far apart. Over do the bar quantity and transportation options.

 

Unless Cash Bar is A Necessary Evil, It’s Evil

People came from far and wide and gave up a weekend to spend it with you. If you’re going to make people pay for their drinks, they’ll be talking about it long after the wedding. Along with un-airconditioned venues in summer, cash bar should be illegal. Also, booze selection is important. People on their way to a wedding are often thinking in their minds: “I hope they have Grey Goose, I hope they have Dewars.” Another place you should over spend—the bar.

 

Your Dresses Will Be Judged

Guys usually get a free pass. They are boring—and if they’re not boring by wearing something clown-like, they will be judged. The women are always judged: bridesmaid’s colors/dresses and, of course, The Wedding Dress. It’s usually pretty simple: “I like it,” or “I don’t like it.” Or…”Would have been so pretty except for that giant floral thingy attached to the belt.” The one thing that usually makes the grade every time is vintage wedding dress of family member—always classy.

 

Don’t Try To Be Cool. Just Be Cool (AKA Be Yourself)

The people that had mac n cheese bars pulled it off because it was true to their personalities. So, if you follow trends, people usually see right through it. Be yourself—don’t be like the woman who tells guys: “I’m so like a guy, and I’m going to have a pigs-in-a-blanket bar to prove it.” No woman is like a guy—we all know that.

 

The Ceremony Program Must Keep The Person’s Hopes Alive

For long ceremonies, I lean on that program like a checklist. So, make sure all you long ceremony people: keep the crowd notified of progress via the program. Overshare. When I get married, I’ll probably put a time stamp on my steps in my program, or include a large digital countdown clock over my bride and I: “Countdown to Reception—0:23…0:22.”

 

Don’t Overthink Music

Unless you know music very well, don’t try too hard. Some people know how to pick out little known songs that fit perfectly. If you’re not confident with that, just go with the basic sellout songs: “Buttercup”, “Brown Eyed Girl”, various dance tunes from the late 70’s. Bands tend to be a bit more “classy” and have more impact, but as long as the band or DJ are great you should be able to get away with either one.

 

 

The Matchmaker Bride

by Meredith Bogdas

 

A dirty little secret about brides: Besides wanting to celebrate their own luck in love, many hope that their weddings will lead to new relationships. I was no exception.

 

Perhaps the most stressful part of wedding planning, after the family drama, of course, was assigning seats for the reception. The one thing that got me through it was the matchmaking opportunities. Though I didn’t have all that many singles looking to mingle attending my wedding, I was damn sure to seat the potential pairs together.

 

Obviously, I had lots on my mind as the reception wore on, but about halfway through the party, I spotted two friends whom I thought might hit it off hitting it off! From that moment on, I was fixated on their flirtations.

 

“They’re dancing!” I reported to no one in particular during an upbeat set.

 

When the guy took a break from getting his groove on, I checked on the gal, who confessed what I already knew: She was into him.

 

I told her the feeling was mutual, having known the guy since second grade and being able to read his body language all too well.

 

“You know he has a hotel room nearby, right?” I added.

 

She hadn’t. But she was set to get a ride home right after the party from another guest.

 

“He’s such a nice guy. I’m sure he’ll make sure you get home safely.”

 

She was sold. Her plan was to stay at his hotel room, if he invited her.

 

I think I missed the chance to say goodbye to some early departing older guests because I was on the hunt for my guy friend to let him know that his dancing partner was ready and willing.

 

“Really?” he asked with wide eyes.

 

I nodded to confirm.

 

“She’s cute,” he said smiling the cheesy grin of a horny frat boy.

 

I thought my work was done, so I returned my attention to my other wedding guests, feeling satisfied that I had helped forge at least one connection.

 

I watched my two buddies out of the corner of my eye as the last song of the night played. Much to my dismay, my guy friend came to bid me farewell—alone. I thought for sure that my girlfriend had (reasonably) decided against staying in a hotel room with a guy she barely knew, despite my assurances that he was one of the good ones.

 

But when she came to say goodbye, I learned it was just the opposite.

 

“He didn’t offer, so I wasn’t about to bring it up,” she explained.

 

I should’ve known that my guy friend was too good of a guy to take advantage of a single girl at a wedding.

 

She was visibly disappointed, but not as much as I was. Despite marrying the love of my life that night, I felt like a failure, having been unable to spread the romantic wealth.

*|FACEBOOK:LIKE|*

Thanks, Moms!

 

My mom hates running, but she jogs around our neighborhood anyway, usually in the evenings, or at least after the neighbor girl Allie has arrived home from a long day of elementary school. Mom noticed Allie watching her running. She has also noticed that Allie doesn’t have a lot of friends. That she has to walk home from the bus stop alone. That the neighbor kids don’t talk to her. And that shit probably reminds her of me. So one day she offered to let Allie run around Chadbourne Drive with her. And now they do just that almost every day.

 

Allie runs fast. She sprints around the 1/2 mile loop, pushing my mom, who usually tries to pace herself for loop after loop after loop.

 

 

Once, Mom and Allie passed a group of the neighbor girls, the ones who don’t ask Allie to play. “Wow, look how fast Allie is!” One of them said. And Allie smiled big.

 

 

I felt a lot of things when my mom told me that story. First I was really proud of her. She’s giving Allie confidence, igniting a passion for discipline and athletics, and something very important to the Passell family. She’s giving her friendship and revealing something about Allie for Allie. It reminds me of what she gave me when I was little. She loved me so hard I was the happiest, most confident girl alive. I see how school shootings happen—those kids don’t have a mom like mine dancing with them, letting them skip school once a year to go Christmas shopping with her, making nachos with them, polka-ing with them. She still makes me feel like a million dollars. I call her every day. She reminds me that life is good and fun, and that with her support, I can do anything and that nothing is the end of the world. Knowing that she has my back no matter what has made my life easy. All I want to do in my life is hug and kiss her all day long. You get me?

 

 

But after some more thinking, I just felt really pissed off. Allie, that lucky bitch. She gets to run with my mom whenever she wants. What a whore I hate her.

 

 

Then I remembered that my mom is a teacher. A beloved teacher. She teaches English as a Second Language to refugees in Akron, Ohio. And when I went to school with her, I thought she was going to be mauled by her students they loved her so much. She played games with them and made them laugh, sing and dance. She gave them presents. They brought her presents. She made them feel good and smart. She set two of them who were from the same small city in China on a date, and now they are inseparably in love and have been dating for a year. (They had better name their first child Cheri Junior, girl or boy.) They brought her food. One of them picked her up in a sweet embrace when she entered the classroom.

 

 

And that made me realize that my mom is the slutty one. Running with other little girls, hanging out with other people, teaching them things, giving them presents, hugging them. Goddamit Mom, move to New York City already. I want you all to myself.

 

 

Seriously. You are the best.

 

 

This week is a special one. Mother’s Day is Sunday, and because it is one of my favorite holidays I’m running six stories about mothers. How can you limit love for moms in only three stories? So please enjoy the shit out of Motherhood: Not Fucking Up, So Far by Jess Dukes, Mother Stalker by Natalie Powers, That’s What She Said by Eric Emch, The Car Ride by Alexandra Miller, Bonus Moms by Cheri Passell (my awesome mom), and Mom’s Final Words by Jim Ross. Happy Mother’s Day! Then go call your mama.

 

 

 

Love,

Lauren

 

 

 

 

 

Motherhood: Not Fucking Up, So Far

by Jess Dukes

 

 

If I ever win the 100-million-dollar lottery, here are three things that will be true. First, I’ll freak out and splurge on totally useless items. Then, I’ll start hatching plans for all the good I want to do in the world. Ultimately, I won’t fuck it up. This is also how I’ve always felt about having children.

 

 

Let’s start at the beginning. In 2006, CBGB was closing and Hilly Kristal (R.I.P.!) had a historical lineup as his swan song. For Fishbone, my friend Philthy Phil came in town from L.A. and like countless shows before, we elbowed and inched our way up to the stage. Fishbone was Red! Hot!, we were 1 shot of Cuervo away from actual brain damage, and somehow the walls that hold up that shithole didn’t buckle. I went home with bruises including one that crossed my entire rib cage, and my ears rang for days. Seeing Angelo’s bare, sweaty ass (if you don’t know, taking his pants off is a thing with him) in my face…screaming “wackadoo, wackadoo, wackadoo!”…made it all worth it.

 

 

Here’s the scene one week later: I’m sitting with my head in my hands in front of an OBGYN, trying not to cry as I ask exactly how much damage uncountable shots of Cuervo can do to a fertilized egg. Turns out, not much at all! On with the baby-making! And on to see Bad Brains back at CBGB, this time demurely sipping a ginger ale, standing on a chair at a safe distance from the pit.

 

 

When my daughter was born, the first thing she did was pee on a nurse while screaming. (I thought that was very punk rock of her.) When they placed her in my arms, I looked into the face of the first person on earth for whom I would sacrifice my life. After 37 hours of labor, three failed epidurals, and a fully-unconscious C-section, I met my son – the final person I’d be willing to die for. And let’s be clear. This is not a bunch of throwaway hyperbole. If it means saving my either of my kids’ lives, I’ll dive into a tsunami wave, wrestle a gunman, vote for a Republican, or punch a shark. I might just be a mom that, when my kids are older, other kids point at me and whisper, “Don’t mess with her. She’ll swipe a leg.”

 

 

But the love! So much love and laughter! Even in the deepest, most boring black holes of grunt work, I still got this love monkey on my back. One night, when my daughter was a baby, she woke up puking. Out of a dead sleep, I leapt out of bed, held her close—puke squishing all over me—and sang “You Are My Sunshine” until she stopped crying. I cleaned her up first, got her back to sleep, and finally took a shower at three in the morning. Other than my son, there isn’t a single person alive who can get away with that shit.

 

 

Of course, motherhood is bigger than vomit and love songs. It’s certainly more common and more powerful than a tsunami. But it’s not about dying for someone else, it’s about living for someone else. This is something that once seemed as unlikely as having 100-million dollars in the bank. I didn’t think I could do it. And when I realized that my mama did it for me, I named my daughter after her.

 

 

So this Mother’s Day, make a fuss over your mama. Thank her for singing sweet songs while swimming in your puke. Thank her for loving you like no one else ever will. Thank her for just being such a badass. Oh, and hey, you know what’s badass? Getting kicked in the ribs at a Fishbone show! You know what’s badder than badass? Getting kicked in the ribs from the inside.

 

 

 

 

Mother Stalker

by Natalie Powers

 

 

When I was a senior in college, I received two dozen roses on Valentine’s Day with an unsigned note stating simply, “Black Coffee.” The only boy I was seeing at the time had recently broken things off with me, and anyway, I doubted he would have sent me roses since he had never so much as called me his girlfriend and had broken up with me by ceasing to return my phone calls. No, I was pretty sure the flowers were not from him. Then who? The possibility that they had been misdelivered crossed my mind, but then again I DID drink black coffee. Inquiries to the flower shop confirmed the roses were meant for me but were a dead end as far as the identity of the sender. At first, speculating about my secret admirer was a fun way to pass the time. My mom indulged me during telephone calls as I went through the names of possible would-be suitors, and analyzed whether or not I would be inclined to reciprocate their attentions. Yes, at first, it was all very cute and romantic.

 

 

A little background about my living situation at the time: In my junior year, six of us girls moved into an off-campus house, with high expectations of communal dinners, house parties, and camaraderie. By senior year, relations had deteriorated to the point that two of the girls had moved out. Two new roommates were procured, one a girl I had known since freshman year and the other a “townie” guy who worked at the local Rent-a-Center. I spent the first semester of senior year in Italy, and sublet my room to a friend of one of the remaining roommates, who seemed decent enough the one time I met her. Apparently, however, the townie roommate had a temper and a drug habit, and he spent his days nursing 30-racks of cheap beer and his nights carousing with local friends who often ended up back at our place where they continued to party, got into physical altercations with one another, and aggressively hit on any of the female roommates stupid enough to walk in. Meanwhile, my subletter had a drug problem of her own, along with an obnoxious boyfriend and a propensity to forego bathing for weeks at a time, and tensions between her and the other roommates culminated when she clogged the downstairs toilet in a truly disgusting fashion then refused to plunge it or contact a plumber. Enter Natalie back from Italy. By this point, the other girls in the house had wisely begun to use it mainly as a repository for out-of-season clothes and last semester’s schoolbooks, while actually living with their boyfriends elsewhere. So it was me, the townie, and his friends. Thank goodness the door to my bedroom had a lock (because the house did not—or at least, you got yelled at by the non-co-habiting roommates for using it—really, who wanted to be bothered carrying around a key for a house they didn’t even live in just to maybe protect the people who still had to sleep there). Oh, also, a series of burglaries happened around town about that time, though at least they involved laptop theft and were nonviolent. Less reassuring was the murder that had occurred about a year ago in the town’s bad neighborhood, which was about six blocks from the good neighborhood in which our house was located.

 

 

Apologies for the long digression, but I think the foregoing background information makes it somewhat understandable that a couple of days after I received the roses, they began to seem less cute and romantic, and more sinister and creepy. My pleasant game of “who has a crush on me” devolved into one played for survival, seeking to answer “who wants to hunt me down and kill me and is probably watching me at this very moment?” And “black coffee?” Really, what was that?!? Why was I being taunted with my coffee order? Was my stalker a barista?

 

 

Family and friends told me I should take this seriously, and suggested various traps I might set around the house to alert me if someone was trying to get in. The only one who didn’t seem concerned was my mom. So willing to listen when I was happily ticking off guesses as to the identity of my secret admirer, she seemed genuinely uncomfortable and ticked off now that my safety was at stake. Whenever I would bring it up, she would make some impatient, noncommittal response, then change the subject.

 

 

A week or so after the roses first arrived, my aunt telephoned. She had heard about the mysterious delivery, and she had some advice: stop messing around and go to the police; they’ll make the florist divulge the name of this sick pervert. Well, that seemed extreme to me, so I wasn’t sure what to do. Even though my mom had hardly seemed interested in discussing the topic with me up to this point, I decided to make one last attempt to engage her by running this new idea by her. As soon as I explained what my aunt wanted me to do, my mom blurted out, “It was me! I sent the roses!” She went on to explain that she had felt bad for me, being jilted right before Valentine’s Day and all, and she had decided to send me the flowers to distract me and lift my spirits and self-esteem. Black coffee? Well, she never really managed to explain to my satisfaction what drove her decision regarding the content of the note, except that it sounded like a mysterious clue. I can only imagine her range of emotions, as at first, her plan seemed to work, and I was intrigued and tickled, and later, everything went horribly awry, and I was scared and paranoid. She had been trying to do something nice for me, and ungrateful daughter that I was, I repaid her by making her feel like a creep! Of course, she seemed able to bear up okay while I only feared for my life—“I was just waiting for it to blow over.” What got her to confess, in the end, was the prospect of the cops pressing charges against her for stalking. Never mind. The bottom line is, whether he was a secret admirer or a stalker, that rose-sending coffee enthusiast was the invention of a caring and creative mother, who, it should be noted, was more than successful in getting my mind off being single on Valentine’s Day.

 

 

That’s What She Said

 by Eric Emch

 

 

My mother is woman of style and grace. In her lifetime, she has started her own business and been featured as an expert on local television; she has raised three fully-functioning children and given them the skills to survive on their own; she has water-skied, played tennis and golf with impressive skill and finesse. But most of all, she says the funniest shit.

 

 

No one would ever accuse my mother of being unintelligent, but every once in a while her common sense and street smarts are put on hold to create a gold nugget of mom-nonsense. For your pleasure, I have outlined some of her thoughts on a variety of subjects below. Please laugh heartily but judge seldomly. And always remember that her name is Cindy Joy Emch. Not that her name is pertinent to any of this, but I just think that kind of adds to the humor.

 

 

Cindy Joy Emch on common sayings:

One evening while preparing dinner, my mom wanted my younger sister to help her cook some garlic bread and requested “Lauren, come spread the butter.” After no reply from Lauren, she repeated “Come spread it!” My older sister, Betsy, quickly replied with “That’s what she said.” My mother, who has never claimed to be the hippest gal in town, did not understand the joke. Betsy explained that accidental sexual innuendos were often met with the aforementioned quip. After visibly thinking on this for a solid four minutes, my mom loudly and proudly proclaimed “Hey Lauren, come spread the butter SHE SAID!” So close, Cindy Joy. So close.

 

 

Cindy Joy Emch on Helena Bonham Carter:

“I just loved Alice in Wonderland. That Helen Connor Bottom is so talented.”

 

 

Cindy Joy Emch on adult romancing:

When I first moved to New York City, I lived with three college friends in a three bedroom railroad-style apartment. I shared a room with one of my apartment-mates and needless to say, there was not an abundance of privacy. My mother, upon hearing of my tricky living situation, earnestly asked me “But what if you want to have a boy over?” Surprised at her forwardness and concern for my prospective sexual encounters, I asked her if she was condoning my engagement in adult-style sleepovers. She explained that she wasn’t encouraging boys to spend the night, she just wanted to know what the logistics would be of me having a boy over to “listen to music on [my] bed”. Thanks for looking out, mom.

 

 

Cindy Joy Emch on Shia Lebeouf:

“Who was that actor from the movie Holes? Labida Bush? No. LeDouche?”

 

 

Cindy Joy Emch on fine dining:

My mother takes pride in her appearance. She watches her weight and exercises frequently. However, she has on many occasions proved that over all else she is a fat kid at heart. One instance of this is when she was working at her home office one day, and saw a bit of a candy cane on the keyboard. She quickly grabbed the delicious holiday sweet and popped it in her mouth. Except it wasn’t a piece of a candy cane. It was some lint. Also, it was February.

 

 

The second example of her inappropriate interaction with food was one day in the car while running some errands. She popped in the car and noticed a piece of stray chocolate on the front passenger seat (you can see where this is going). Without hesitation, she grabbed the chocolate and brought it to her mouth. Without letting go of the chocolate, she sensed something was off about her new-found cocoa treat and pulled it out of her mouth. Turns out, the chocolate was actually a fly. And it was still alive. Break-it-down-moment: she must have so quickly and desperately grabbed that “chocolate” that a living fly didn’t even have a chance of escape.

 

 

While my mother clearly has some occasional lapses in judgment, she’s a pretty stellar broad. She may not know who Tim Burton is married to or what dating twenty-somethings do when alone in a bedroom, but in my opinion, she is the best (and hungriest) mom there ever was.

 

 

 

The Car Ride

by Alexandra Miller

 

 

I was not going home yet, nosireebob. I was prepared to stay at the bar and drink all night. So I told my brother to leave without me, “tell mom I’ll find a ride home.” Five vodka and cranberry shots later brother came scurrying back to my bar stool with a scared look in his eyes and said, “you need to tell mom yourself.” Okay, sure whatever I didn’t care. I walked outside to the parking lot where a group of old friends and schoolmates stood smoking and I strolled up to my mom’s car window. “Hi mom I’m not going home yet. No.” I was just about to spin around and sprint back inside when suddenly my mom looked up at me with exorcist eyes and said, “YES. YOU.ARE.” Nope, I shook my head. Being home right then just didn’t sound like fun. After all, it was only 2am. The next thing I knew my mom was standing next to me on the parking lot in her bathrobe. I glanced back at the group of smokers and thought—embarrassing. She opened the back door and threw me in, slamming the door behind me. I now looked at the smokers from behind the car window and thought—EMBARRASSING.

 

 

While I was sitting there feeling sorry for myself I suddenly heard the other back door open … what now? It was Jon Korn! The guy I had a crush on for most of high school! A miracle? He sat next to me and smiled drunkenly. “What are you doing in here?” I asked. He burped out, “aren’t we going to a party?” At this point my mom was turning the key in the ignition. She was white knuckling the steering wheel and looking crazier than ever. She slammed down on the gas pedal and I knew this wouldn’t be good.

 

 

“Um Jon you gotta get out… my mom is going nuts and taking me home.” Too late. My mom was peeling out of the parking lot. “HE FIGURED OUT HOW TO GET INTO THIS CAR, NOW HE CAN FIGURE OUT HOW TO GET HIMSELF OUT!” my mom cackled. She had really lost it.

 

 

Normally I’m a fairly well behaved daughter, but the toxic vibrations in the car that night took over me. I looked over at Jon as we zoomed down Main Street and thought about how much I wanted to make out with him and how many more beers I would have to drink to accomplish that. As soon as we got to the first stop sign I grab Jon’s hand, opened my car door and we ran back to the bar. Laughing and hiding behind trees along the way. We ended up getting even drunker, making out and going home at 5am. It was a really fun night.

 

 

The moral of this story is: My mom really loves me and just wants me to be home at a decent hour. Regardless of that fact, I still got to have a really fun night—Thanks mom!

 

 

 

Bonus Moms

by Cheri Passell

 

 

I don’t really know if it takes a village to raise a child but I think that most of the time parents just say that to get out of taking responsibility for their kids’ bad behavior.

 

 

It’s more likely that parents think that no one but them is capable to guide or teach their kids anything. They brag about their kids never having had a babysitter, they homeschool, and they ban even aunts, uncles and grandparents from disciplining their kids.

 

 

My parents gave me and my sisters everything kids need—love, security, and lots of fun—but every Mother’s Day I think of the women that gave me the bonus advantages. If my parents had been like many modern parents and had wanted to keep me to themselves, I would have missed out on Aunt Jean, Grandma Hockenberry, and Mrs. Himes. When I married, I may not have had the confidence to get close to my mother-in-law, Joyce.

 

 

Mrs. Himes probably has no idea that I still think about her; she was a piano teacher and sat next to hundreds of ungrateful kids on the piano bench in her little flat roofed stucco house, but I was different. I was grateful.

 

 

I don’t know if I ever gave her any clue how much I looked forward to my afternoon lessons, every Friday for 9 years. I wasn’t very good, so she probably wasn’t thinking that she’d influenced me greatly. But when I hear classical music I know the composer because she taught me. When I hear Chopin and cry I remember loving it when I was 10 and begging her to for me at the end of my lessons.

 

 

Most of all I remember being really impressed that this ordinary mother of three in our dinky little town in the middle of nowhere could be so talented, and know so much about music. And when she talked about how important music was to her, I realized that it was to me, too. Even though I can’t play the piano very well. I loved trying to. And I really loved it when she was teaching me.

 

 

My Aunt Jean had a lot to do with the mother I am today, and I can clearly remember being very little and wanting to be like her if I ever had kids. Don’t misunderstand me; my mom was great, but Aunt Jean was fun on speed, and I couldn’t get enough of her. In the summer she’d pick me up and take me to her church’s bible school, where she was the teacher that all the kids wanted, the one that put blankets on the floor and gave us magic carpet rides to Bible times. We’d fly over our houses, waving to our moms, out of our town, out of our states, back in time and we’d watch David fight Goliath. It couldn’t have seemed more exciting if it had been actually happening.

 

 

Thinking back, I wonder how Grandma Hockenberry ever put up with me; I followed her everywhere. She was a dairy farmer, and her job started every morning at 4:30 am, so how she still had the energy to have tea parties with me and help me build secret forts in the woods is baffling. I’m quite sure I would have sent me home once in awhile. We made perfume from her roses, pies for my dolls from leftover piecrust, and shelled peas on the side porch. She rarely raised her voice, though sometimes my grandpa got an earful. I remember hearing her swear at him once and I said, “Grandma!” We looked at each other and started to laugh so hard we cried. My biggest regret is that I will never be the woman that she was.

 

 

And just when I thought I was too grown up for a bonus mom, I met Joyce, my husband’s mom. Joyce is a one of a kind and I don’t know what I ever did to deserve her. When other women are complaining about their mothers-in-law I can’t even feign agreement; my mother-in law is COOL. She’s funny and warm, and she treats me like a daughter; plus, she usually takes my side over my husbands’. She’s made me feel like I belonged since before I was married.

 

 

If I’d had only the one mom, great as she was, my life has been richer with the bonus moms. Happy Mother’s Day bonus moms; you know who you are. Or maybe you don’t.

 

 

 

Mom’s Final Words

by Jim Ross

 

 

I inherited mom after dad died. Dad said he had to work both ends of the street to take care of her after a long series of small infarcs was followed by a bigger one that left her confused and with limited mobility. Whether due to the infarcs or the medications they gave her so she would be less confused, she came to believe that her deceased sister and father visited her on a regular basis. Her father had walked out on the family when she was 5 and her sister was 7. As a result, for about 6 years, she and her sister lived with a succession of foster parents. She had fond memories of only one. She complained that they were required to provide them with milk, but most watered it down. Her delusions about visits by her father and sister drove dad crazy. He told her, “Your father never visited you or did anything decent while he was alive. Why do you think he’d visit you now?” But that was precisely why she needed to imagine that he was finally coming to see her. She imagined her sister was coming to visit because they spent those years together being shuttled among foster parents so their mother and grandmother could work 80 to 100 hour weeks as Irish washer women, doing ironing, seeing them only on Sundays.

 

 

Dad died of heart failure trying to get mom into the car to go see a psychiatrist about her harmless delusions. He wanted stronger drugs for her so she would stop being deluded. The reality is, he was the one who needed anti-anxiety meds to tolerate her harmless delusions. After he died, we got her off most of her meds, and in many ways she returned to normal. She still had the delusions, and sometimes was upset when her father or sister didn’t show up as promised, but mostly she was happy. We had to put her in an assisted living facility to care for her 24/7. In many ways, this probably felt like going back in time and living with foster parents. Now and then, she reported that my father snuck in during the night and left before sunrise. I never asked what they did together while he was there, though she probably would have told me. Like nearly all the old ladies, she had recurrent and inescapable problems with urinary tract infections. The best way to detect one was that her thinking became bizarre and distorted when she got one.

 

 

She lasted nearly three years in assisted living, until she was struck with a severe pneumonia. Somehow, she survived the pneumonia. After that, we had to put her in the adjoining nursing home. She not only returned to herself, she became more motivated than ever to re-learn how to walk so she would be able to walk for dad when he returned from his long trip. She said she could hear a train whistle every evening and wondered whether that was dad’s train. One day, she said she thought she saw her parents walking down the hallway together. “Do you think,” she asked me, with an excitement she’d kept under wraps for decades, “that they might finally get back together?”

 

 

One day, she told me that she knew her thinking was bizarre and distorted, and she put her hands down over her crotch to say she needed antibiotics. I told the nurse who left a message that mom needed to be tested, but the nursing home tested the wrong old lady instead of mom. Mom got worse and they finally tested her four days later. They put her on antibiotics, but they were ones to which they knew she was allergic. They also were the wrong kind for this type of infection. A few days later, she was vomiting. They assumed she’d come down with the flu like many of the other people on the unit. In reality, she’d developed a systemic infection, which cascaded into a massive heart attack, but they didn’t figure that out. They monitoring her vitals for two days and claimed they were normal. Then, my nurse daughter and the chief doctor for the nursing home visited her, and her respiration rate was more than twice normal. Immediately, they shipped her to the ER of the nearest hospital. Within a couple of days, I was told there was no chance of recovery, the damage to a heart that had been strong a week ago was too great.

 

 

Mom could never tell a joke. She tended to get to the punch line and lose track of how to bring the joke home. One of our favorite family jokes was about a brother who calls another brother to say that the dog died. The brother hearing this sad news says, “You need to prepare people better for such news. You should have said to me, ‘the dog’s on the roof and we can’t get him down,’ so when you finally told me the dog died, I’d be prepared. Time passes, and the first brother calls the second brother and says, “mom’s on the roof and we can’t get her down” On mom’s second day in the hospital, the nurse asked her their five standard questions to establish that patients are of sound mind. She said mom got four of them, a couple of which most patients don’t answer correctly, but she answered the easiest question incorrectly. When asked, “Where are you?” her answer was, “I’m on the roof.” Mom finally got a punch line right!

 

 

Mom told us it was her time. Rather than send her back to the nursing home, on Valentine’s Day, we brought her home to die. As a result of her heart attack, we knew she likely would die of congestive heart failure. The day we had to bring her home, the area was hit with a monster snow storm that came to be known the St. Valentine’s Day Blizzard. The entire area was immobilized for a week. It took three days for us to get a hospital bed delivered and mom fell out of the bed at least once. It took five hospice five days to get out to our house.

 

 

Spending mom’s last three weeks with her at home, and traveling with her all the way to that moment between life and death, was like nothing I had ever known before. Over and over, she displayed the extraordinary wonder of a child. I heard from an old friend from childhood and she asked, “Why hasn’t he been over to the house lately?” I told her that dad was waiting for her in Bermuda and, after she dies, he’ll be meeting her on the dock. She asked, “How did you swing that?”

 

 

We stayed with mom almost 24/7. I stayed up late and Ginger got up early. We paid attention to her every word and want. She loved it when I put my cold hands on her forehead or behind her neck. One day, she got to see a fox jumping through the snow out the window. At one point, the fox pounced, but either what he was after got away, or wasn’t real. She was excited beyond belief at watching a fox in snow.

 

 

We paid particular attention to what she said. For me, it was important to be aware of whatever became her last words. One day, out of a deep silence, she burst out with, “I don’t even know what a hay is.” I thought about this and realized this outburst was preceded in her mind by the repeated thought, “I don’t give a hay.” She was expressing her resignation, but also acknowledging she didn’t exactly know what she was resigning herself to.

 

 

One night, it was clear that she was smothering due to the congestive heart failure. It is monstrously difficult to watch someone you love more than life dying of congestive heart failure. Mom’s eyes said she wanted me to rescue her, that she wasn’t ready to go this way, or not yet. I called hospice, and told them I wanted to give her some morphine to help her breathe. They asked, “Are you sure? Can’t you just let her go?” and I said no, and gave her the morphine. As the morphine was starting to have an effect, I flipped through the TV channels and by coincidence came to the scene in On Golden Pond in which Henry Fonda’s character is talking about death with his grandson while they are fishing on the pond. Mom waved her arms frantically at the TV to get me to change the damn channel. I turned off the TV. Mom’s breathing normalized and she relaxed. It was 4 a.m. and I got myself a bowl of cereal. I came back into her room and she asked, “What are you eating?” I told her. She asked, “Is the coffee on?” It seemed those would stand as her last words.

 

 

The next day, Ginger and I went out, and left mom with our nurse daughter Emily. They had a good time watching Big Fat Greek Wedding. Mom laughed. Then, she went into another deep silence. Very late Sunday night, in a state of extreme anxiety, she announced, “I am finished.” Those appropriately would have stood as her last words. They reminded me of Jesus’s last words on the cross, though I gather what he actually said was, “it is finished,’ meaning my work is done, not my life.

 

 

The next day, she remained in deep silence all day long. Late that night, I was with her and said, “I don’t know where you are or what you’re doing.” I didn’t expect a response, but suddenly mom’s eyes opened. She had zombie eyes, surrounded on all sides by gray. It looked as if she had returned from the dead. She looked right at me and said, “I am here. I love you.”

 

 

Those stood as mom’s final words. She died two days later. But those last words have stayed with me every moment since. “I am here. I love you” was who she was, as a mother, always here, always ready to love. She’s still here.

Customer Services

I had been listening to strictly Todd Rundgren one day at work when I got THIS EXACT text from my dad:

 

Loved the veg blog. TR is playing four times in NYC at the end of Feb. at city winery.

Me: WHAT?!??! I’m listening to can’t stop running RIGHT NOWWWW Must buy tickets

Dad: With Kasim and Jesse once at town hall by himself with his Robert Johnson show, all old blues searing guitar.

Me: IT’S SOLD OUTTTTTTT. NOOOOOO. FUUUUUUUUCK.

Dad: Check stub hub or trconnection.

Me: Okok. I am going. Somehow. Must.

Dad: Good venue to Todd out.

 

I knew I had to go to this concert, so I sent the exact following email to City Winery;

 

Feb 15, 2012

Hello,

 

Excuse me if this email doesn’t make sense, I’m really out of sorts right now and am having trouble seeing the screen through my tears.

 

I was just listening to my favorite Todd Rundgren album, when my dad texted me that Todd is playing at City Winery, my FAVORITE PLACE to see my FAVORITE MAN play. Oh my god, I’m actually really crying. Unloved Children is on, now. And I went right to the site and you are sold out for the 3/7 show.

 

And I would give up my first child to go to that show.

 

Do extra seats ever open up, or is there anything a poor Todd Rundgren fan can do? Oh my god please say there is something.

 

-Lauren

 

A quick reply:

 

Hey Lauren, please, please, stop crying! With an email like that I’d find you a ticket even if we didn’t have any. It’s your lucky day…, call me! I’ll be here until 5pm.

Thanks,

*Nicole

212.XXX.0555 Ext. 445

 

Then me:

 

THANK YOU!!!

Now I’m GOOD crying!

ssjflsjdflksjdflk

 

Nicole found one ticket for me and I got to see Todd in one of the best shows I have seen him play in years. The lesson: customer service can get you what you want. Always. But you have to go balls to the wall. You have to give up self-respect. You have to cry and slam your hand on the keyboard keys. You have to beg. You have to seem pathetic. But if you get to see Todd at City Winery at the end, I’d say it’s totally worth it.

 

Here are your customer service stories—Unpaid Overtime by Ben Van Iten, Customer Service Battle Royale: Tokyo vs. New York. FIGHT! by Scott Egolinsky, and Take Two by Jim Ross.

 

Love,

Lauren

 

 

Unpaid Overtime

by Ben Van Iten

 

“Interest accrues per diem per day,” I hear a fellow representative say over the cubicle wall. She says this at least ten times a day.

 

Every once and a while I have a daydream about standing up on my chair, peering over at her and explaining: “That doesn’t make any fucking sense. And you’re getting fat.” Then our entire wing breaks into applause and throws staple removers or pens at her when she gets up from her desk, sobbing, and makes a run for the bathroom. When you dislike your job it becomes easier and easier to dislike the people at your job. Occasionally you dislike them for reasons so ridiculous that you could never explain them aloud without sounding absurd. I don’t even know her name.

 

I typically snap out of this daydream when my own phone rings.

 

“Thank you for calling Great Lakes, this is Ben. How can I help you today?”

 

“You could erase my loan!” a chipper woman says on the other end of the call. She punctuates this with a satisfied chuckle, and basks in the glow of her own perceived originality.

 

***

 

Catching up with a high school buddy over dinner.

 

“So hey,” he leans in, “if I buy you think you could erase my student loans?”

 

He laughs so hard I think he might vomit pasta all over me.

 

***

 

Drunk.

 

Its Christmas night and I’m in a bar. I don’t know the name but it must be a dive bar because the walls have two distinct themes: NASCAR and animal heads. I’m attempting to talk to a girl. It’s hard to say exactly how it’s going because she is a friend of a friend and she knows that she will have to deal with me again in a social setting, so being rude doesn’t make a lot of sense. We are making small talk about our jobs. I’m burning through all my good anecdotes, naturally leading off with the caller who pronounced facsimile “fackismiley”.

 

“So can’t you just wipe my loan out of the system?” She is drunk too.

 

This is the only time I ever consider lying.

 

***

 

On Facebook, someone posts on my wall: “Going back to school for a few more years I guess. Might need you to help me out :)

 

All I feel is hate.

 

***

 

In the bathroom of the Ho-Chunk casino poker room.

 

I’m at the urinal, staring straight ahead. The last thing I want to do is get into a conversation with someone from my table about a hand we played together. Either someone wants to justify a terrible play, or fib about what they had that one hand you folded. Even the most honest poker player will find himself lying about things that no one ever wanted to know in the first place.

 

Behind me I hear the door open, and the man walking in is talking on his cell phone. Unfortunately I recognize his voice. He disconnects his call and approaches another one of the urinals. From the corner of my eye I can deduce that he is the heavyset man two seats to my right. I turn towards the sink and before I can start washing my hands he speaks.

 

“So there’s no magic way to wipe out my loan I suppose?”

 

And suddenly I remember that I had made the mistake of bitching about my job at the table.

 

“Not really, no.”

 

“If I end up dying later on tonight, that’d do the trick yeah?”

 

Didn’t see that coming.

 

“Uh…yeah.”

 

“Well that’s cool,” he replies flippantly, and walks out as I finish drying my hands. This is no doubt the creepiest customer service I have ever been a part of.

 

Turns out killing one of the borrowers isn’t nearly as satisfying as I imagined it.

 

Customer Service Battle Royale: Tokyo vs. New York. FIGHT!

by Scott Egolinsky

 

If you believe there’s an actual “battle” to see whether Tokyo or New York has better customer service, you’ve obviously never been to either city. There is no contest. This matchup would be like watching Mike Tyson fight Muhammad Ali—not in their primes but today.

 

I initially recognized just how amazing customer service is in Japan on my very first morning in Tokyo. Hungry, I stumbled into a 7-Eleven, which, by the way, is a Japanese not American chain and we’re definitely doing it wrong here (except Slurpees). The wide array of crap you can buy in a Japanese 7-Eleven is truly stunning, from dried squid snacks to pornographic comic books to white button-down shirts (for the salaryman who missed the last train home, slept in the street, and needs to provide a fresh façade as he heads back to work). Plus, they have sushi.

 

Now I know 7-Eleven in the US also sells food, but it is universally agreed that you have to be drunk or white trash to eat there. In contrast, the sushi from Japanese 7-Eleven is delicious. And inexpensive. You know the sushi deluxe you pay $24 for at the cute little place in Soho that “only you and your friends know about”? Not nearly as tasty as the bento box I bought that first morning in a Japanese 7-Eleven for about five bucks.

 

That’s because sushi in Japan changes your understanding of what sushi is supposed to be. And here’s where the customer service element begins to emerge. If you’re Japanese and you make food for a living, particularly Japanese food, you make the best damn Japanese food you can possibly make, even if it’s for 7-Eleven. To not do your best would be shameful. And that extends to all aspects of society. In Japan, even the people working at McDonalds are Japanese. You’ll get better customer service in a Tokyo McDonalds than you will in most New York City restaurants—and all Paris restaurants.

 

Before I even dug into that 7-Eleven sushi, though, I had my Japanese customer-service epiphany when I brought the bento box to the cashier for check-out. There were four human beings in the entire store: me, the guy in front of me checking out, the cashier checking him out, and another employee stocking the milk shelf about 30 feet away. Upon seeing that I might have to wait another six seconds to check out, the stock boy came tearing ass to the front of the store, got behind the second register, and rang up my bento box before I could even say, “Domo Arigato Mr. Roboto.” (That’s Japanese for “thank you.” I’m pretty sure.)

 

I’ve visited Japan six more times since then, and have come to recognize just how much the Japanese raise service to an art form, whether it’s a kimono-clad traditional tea ceremony in ancient castle gardens, the efficiency of their sleek modern public transportation by which you can set your watch, or a full-body naked rub-down in Soapland. Wait what? Anyway, if you really want to experience how pleasant a culture can be when it’s centered around customer service, visit Japan.

 

Compare and contrast that to the customer service experience of my home town, New York City. Yeah, how yuz doin’? Having grown up here I’m actually fairly immune to the attitude, and I give back as much as I’m given. It wasn’t until my Japanese girlfriend-now-wife (the one I went to Tokyo to woo) moved here that I got to see through her eyes just how bad customer service can be in the Big Apple.

 

Yuki had visited the city many times—her dad worked for a Japanese airline so she flew for free—and we first met when she lived here for a summer to study English. She adored New York and felt like she was in a movie whenever she visited. And then, she moved here. Within days, the shine came off.

 

That first week after her permanent arrival, I took Yuki to the Bronx Zoo, being the romantic genius that I am (this was still during the woo phase). Zoos are romantic, I’m told. Rocky took Adrian to the zoo. Problem is, I took Yuki to the Bronx Zoo. On a Sunday. In late August before school started again. It was so disgustingly overcrowded with screaming kids and grotesque adults, I wanted to climb into the lemur cage just to be with the normal animals.

 

The snack area was a disaster. We waited twenty-minutes as the line crawled toward the disgruntled minimum-wager at the register. “NEXT,” we heard her bark, and the line would inch forward. “NEXT!” Finally, we got to the front and Yuki asked for a hot dog. “AND WHAT ELSE,” the cashier demanded impatiently. Yuki barely overcame her disbelief to order a soda. “AND WHAT ELSE.” I got some fries. “AND WHAT ELSE.” That was it. “NEXT.”

 

To this day, whenever we (frequently) experience bad customer service, in New York or anywhere else for that matter, I simply turn to Yuki and ask, “AND WHAT ELSE.”

 

Neither of us really understand how Yuki could have visited New York so many times and never noticed how much customer service sucks here, but we figure it’s the joy, relaxation and romanticism of being on vacation. Which makes me wonder, if I ever actually move to Japan, will I suddenly realize that all the cahiers there have been douchebags all along?

 

 

Take Two

by Jim Ross

 

After Ginger and I took our seats at the movie theater, I left to get us both something to drink to help keep us awake. As I approached the concession counter, there were three concession workers, and I was their only customer. I ordered our two cafe lattes, large. One concession girl took my money and gave me my change. A second concession girl asked what kind of milk I would like (I said soy) and whipped up the lattes. The third concession worker—the only male, the shortest, and the one in charge—watched the other two. I chatted him up a bit about the latest premium beers on tap, including the Hoegaarden and the Dogfish Head India pale ale. Finally, concession girl number two rested my two lattes on the counter.

 

As I was picking up my two lattes to head back to Theater 1, a 25 year old woman walked up to the counter, stopped briskly, smiled, and raising her eyebrows asked, “May I have two white wines, please?”

 

The lead concession worker—the short male—responded, “I’m sorry, our policies allow us to serve only one drink at a time. You’ll have to come back later to buy the second one.”

 

The girl stood flabbergasted, with her mouth slightly open. I turned to her on my right and, somewhat under my breath, asked her, “You have someone else for the second one, right?”

 

“Yes,” she said, in a slightly subdued voice. “My boyfriend—he’s holding our seats.”

 

Facing the concession counter, loudly enough to be heard by all three concession workers, even the one who wasn’t paying any attention, I said, “The second one is for me.” I turned toward her again and, in a normal voice, said, “I’ll buy the second one, and then you can pay me for it.” From the spark in her eyes, it looked like she was intrigued by my stratagem.

 

Behind the concession counter, there was chaos. Concession girl number one, who had taken my money and was tasked with pouring the wine, appealed to the guy in charge, “What do I do?”

He said, in a very subdued voice, “Go ahead, give ‘em to her.”

 

“But . . . !?” she protested.

 

“It’s okay. Go ahead,” said the guy in charge.

 

I finally picked up my two lattes and was beginning to walk away. The young woman who had just purchased the two glasses of wine sidled up alongside of me. “Thanks!” she said.

 

“It was my pleasure,” I said. “Glad I could help.”

 

“Can I ask you one question?” she asked.

 

“Go right ahead,” I answered.

 

She asked, “Who bought your second latte for you?”